Our vision: To help every True Value be the best hardware store in town

True Value is committed to delivering high standards of service to its retailers. Our focus on your satisfaction drives us to help you "be the best" at serving your customers to better compete in today's marketplace.

Reliable on-time delivery
Having the right merchandise at the right time is critical. With each pallet packed, truck loaded and shipment delivered, our goal is accurate, damage-free delivery of every order.

Ease of ordering
A simplified ordering system creates a more efficient ordering process and exemplifies our reputation as a company that's easy to do business with.

Order lead time
We continuously monitor and improve supply chain efficiencies to minimize time between order placement and delivery.

Variety of products
With more than 60,000 items, True Value stocks an industry-leading selection of national brands, plus special customized regional assortments. We'll help you select the products that are right for your market.

Fill rates
We are committed to filling your orders completely so you can meet consumer demand and grow your sales. When we are in stock, you stay in stock — and that makes for satisfied customers and repeat business. A "Never out" category ensures access to core products you need to drive your business.

Competitive pricing
At the wholesale level, we strive to drive down everyday out-of-warehouse pricing to our retailers. You can buy knowing you are getting the latest, most up-to-date, competitively priced products in the industry.

Maximizing retail margins
Our Retail Price Enhancement Program targets the right price to help retailers keep competitive and maximize their gross margin.